Privacy Policy
Surf City Audio Video Effective date: [October 1, 2026]
Surf City Audio Video ("we," "us," or "our") respects your privacy. This policy explains what information we collect through surfcityav.com (the "Site"), how we use it, and the choices you have.
Information we collect
Information you give us. When you submit a project request or contact us, we collect your name, email address, phone number, and any details you share about your home, project, or needs.
Information collected automatically. Our website host, Squarespace, may collect basic technical information when you visit, such as your IP address, browser type, device type, pages viewed, and approximate location. Squarespace also uses cookies that are needed to run the Site. We do not use third-party analytics tools or advertising pixels on the Site.
We do not collect payments through the Site.
How we use your information
To respond to your project request or question and schedule a consultation
To prepare proposals and communicate with you about your project
To contact you by phone, email, or text message about your request
To keep the Site secure and working properly
To meet legal and record-keeping requirements
We only use your information to reply to your request. We do not send marketing emails or newsletters through the Site.
Text messages
If you provide your phone number and check the text message consent box on our contact form, you agree that we may text you about your project request, such as to schedule a visit or follow up on a proposal.
Consent to receive texts is not required to request a consultation or to buy anything from us.
Message frequency varies. Message and data rates may apply.
Reply STOP at any time to opt out. Reply HELP for help, or contact us using the details below.
We do not share your mobile number or text consent with third parties for their marketing or promotional purposes.
How we share your information
We do not sell your personal information, and we do not share it for advertising purposes. We share information only with:
Service providers that help us run our business, such as Squarespace (website hosting and form storage), our email provider, and our text message provider
Authorities or advisers when required by law, to protect our rights or safety, or to work with our legal and accounting advisers
A buyer or successor if our business is sold or reorganized
Cookies and Do Not Track
The Site uses cookies that are necessary for it to work. You can block or delete cookies in your browser settings, though parts of the Site may not work as intended. Because there is no common standard for Do Not Track browser signals, the Site does not respond to them.
How long we keep information
We keep your information for as long as needed to respond to your request, carry out any project, and meet legal and business record requirements. We then delete or anonymize it.
Your choices and rights
You can ask us to tell you what personal information we hold about you, to correct it, or to delete it. California residents may have additional rights under California law, including the right to know, delete, and correct personal information, and the right not to be treated differently for exercising these rights. To make a request, contact us using the details below. We may need to verify your identity before acting on a request.
Security
We use reasonable measures to protect your information, but no website or storage method is completely secure.
Children
The Site is not directed to children under 13, and we do not knowingly collect their personal information. If you believe a child has sent us information, contact us and we will delete it.
Links to other sites
The Site may link to other websites. We are not responsible for their privacy practices.
Changes to this policy
We may update this policy from time to time. The updated version will be posted on this page with a new effective date.
Contact us
Surf City Audio Video, Huntington Beach, CA.
Phone: (714) 350-2300
Email: sales@surfcityav.com